Hours completed


Skills offered



Caldicot, GB

Emily Mihailovich


About me

A reliable and ambitious team player with previous experience in physically demanding roles. Driven and focused on any tasks set with the ability to adapt to different working environments as well as a quick learner who can follow instructions easily.


• Good Leadership experience

• Customer Service experience

• Communicating on many levels with different people

• Experience communicating with European and International colleagues

• Good time management skills

• Photography

• IT Literate

• Very good computer knowledge/problem solving skills

• Good Team Player/Team Leader

• Punctual/Reliable

• Ability to work on own initiative and in a team


St. Pierre Marriott Hotel & Country Club Full time Position May 2013 - Ongoing

Leisure Receptionist


• To handle all duties according to hotel policies, procedures, internal rules and standards, conforming to cash handling procedures at all times

• Be knowledgeable about the daily operations/classes in the club

• To handle all messages and/or mail in the correct manner, ensuring confidentiality of guest/member information at all times.

• To process stock orders

• To book in Spa day clients

• To have an input on the social media advertisements for the Leisure Club and Health Spa.

• To help increase sales of membership and health spa

• To ensure that personal appearance and company/hotel grooming standards are complied at all times

• To maintain tidiness in all Club areas and to maintain a tidy, safe and clean appearance of the club and ancillary areas

• Maintaining a high level of customer service

• To carry out pool tests every 2 hours and be the life guard and first aider on duty

St. Pierre Marriott Hotel & Country Club Full-time Position Sept 2009 – May 2013

Room Attendant


Marriott international is a leading lodging company based around the world with more than 3,700 properties in 74 countries. There are approximately 300,000 employees at headquarters, managed and franchised properties. St. Pierre is a 4 star hotel and in my role as a room attendant in the department of housekeeping, my duties include as follows:

• Daily housekeeping to meet Marriott brand standard

• Daily Stock Monitoring

• Maintaining a high level of customer service

• Meeting daily targets

• Working in a fast paced environment

• Problem solving and team working

I also have experience in the role of Supervisor, in this role my duties were:

• Create a positive atmosphere within the team of 20-30 associates

• Ensuring rooms are cleaned in time for guests arrivals

• Checking that every associate is doing ok and managing their time appropriately

• Delegating tasks to other associates where necessary

• Conducting daily morning meetings

• Updating in-house system to alert Reception of available rooms

• Problem solving

• Closing down the shifts which means I would have to make sure everything is turned off in the office and every associate has returned/signed back in their key.

• I also took part in an Essential skills course to develop my skills as supervisor

Melbry Events Nov/Dec 2008 - 4 Weeks Temp Temporary Position

Street Actor/Elf

Based in Bristol Cribbs Causeway

Melbry events are specialists in the creation and staging of a wide variety of events and shows. I worked in their Christmas grotto with my role as an Elf. My duties in this role involved:

• Maintaining high levels of customer service

• Making sure customers were there at the correct time

• Providing Elf entertainment for the children

• Photographing of the customers with Santa Clause

• Making sure everything is running smoothly and other associates are managing their time efficiently

Role ended, as this was a temporary position. I was offered to rejoin the team in the future.

Nutmeg Catering Temporary Position – 3-4 days



I gained a position with nutmeg catering to help serve the members of the well-known television programme called Time Team whilst they were in Caerwent on business for 3-4 days. In this role my duties were:

• To help the Chef prepare food

• Hand out cutlery to the customers

• Maintaining high levels of customer service


On the side of my full time job, I work as a photographer (ESMPhotography) photographing weddings, families, friends, animals, landscapes and much more. I have also shot a variety of videos for Marriott to help advertise the business. Every Marriott in Europe had to film a music video to the song ‘Happy’ by Pharrell Williams, I filmed the one for St. Pierre Marriott Hotel and Country Club and won ‘The Best Happy Video in Europe’ award. I also have minimal experience in videoing weddings.

I thrive for the photography/media industry and eventually would love to work full time in it. To also advertise for Marriott I have been the voice of a radio advert which was to improve the sales of the health and beauty department. This was filmed on Chepstow Radio.


Level 2 Diploma in Customer Service


Emergency First Aid in the Workplace & Carry out Pool Emergency and First Aid Procedures


STA Level 2 Award in Swimming Pool Water Treatment


Essential Skills Management Course

Jan 2012- Jan 2013

This course is designed to develop skills further and enhance career opportunities. This involves learning about managing yourself and time, financial awareness, getting the best from your team, developing potential and communicating in all directions.

Wyedean Sixth Form Centre


A Levels



AS Levels


Wyedean School Sept 2002 - July 2007

5 GCSE’S Grades A-C


• My main hobby is photography. I photograph a variety of things including weddings, families, couples and events.

• I like to keep myself fit, I use the gym 5 times a week and I enjoy running outside

Completed projects

CharityJob descriptionHours
As a UK wide charity we have so many events happening across the country. From cycle rides, awarenes…